Terms & Conditions

1. Introduction

Welcome to Sunlight uPVC Windows, a brand of Sunlight Fenestration Private Limited, Chennai. By accessing this website, or by sending a message to our WhatsApp Business number, you agree to be bound by these Terms & Conditions. If you do not agree with any part of them, please contact us by phone or email instead — +91 98418 19576, info@sunlightupvcwindows.com.

2. Products & Services

Sunlight uPVC Windows provides customized uPVC window and door solutions for residential, commercial, hospital, hotel, and industrial projects. All products are made-to-measure based on site specifications.

Final dimensions, specifications, and pricing are subject to site inspection and approved quotations.

3. AI-Generated & Illustrative Images

Some images, renders, and visual representations displayed on this website may be generated using artificial intelligence (AI) tools or may be conceptual illustrations. These images are for reference and marketing purposes only.

Actual products, colors, finishes, glass types, hardware, and site conditions may vary from what is shown on the website.

4. Our WhatsApp Assistant

LUMI is an automated assistant on our WhatsApp Business number. It answers questions about our uPVC windows and doors — ranges, materials, glazing, hardware, service, current offers — and puts you in touch with our team when you want a quotation or a site visit. It is an enquiry and information channel: not a shop, not an order system, and not a payment gateway.

You are talking to software. LUMI answers from our own product documentation and is right most of the time, but it can be incomplete, out of date, or simply wrong. Before you spend money on the strength of something LUMI told you, get it confirmed by a person. Ask in the chat and we will arrange it, or call +91 98418 19576. If you would rather not deal with an automated assistant at all, say so and we will connect you to the team.

It is not a quotation. uPVC pricing depends on measurement, glass specification, hardware, mesh, colour and site conditions. LUMI is deliberately prevented from quoting a firm price. Any number that reaches you through the chat is indicative at best and does not bind us.

It is not a contract.Nothing said in the chat creates a sale, a booking, a delivery commitment or a warranty. A binding agreement exists only when a person from our team confirms it in writing — a signed quotation, a work order, or an invoice. If the chat and the written quotation disagree, the written quotation is what counts.

5. Using The Assistant Properly

You agree to:

• Give accurate information. A quotation built on a wrong measurement or a wrong address wastes your time more than ours.
• Use the service for genuine enquiries about our products and services.
• Not send anyone else’s personal data without their permission.
• Not send abusive, threatening, obscene, defamatory or unlawful content — our team are people, and they read these chats.
• Not attempt to manipulate the assistant, extract our internal instructions or documentation, or probe it for vulnerabilities.
• Not spam, flood, or automate messages to our number.
• Not distribute malware, phishing links or fraudulent content through this channel.
• Not impersonate someone else, or claim to represent Sunlight when you do not.

If you break these terms, we may stop replying, block your number, and where the conduct is unlawful, report it. We will not usually warn you first.

6. WhatsApp’s Own Rules Apply Too

The assistant runs on WhatsApp, which is operated by Meta. You need your own WhatsApp account, and your use of WhatsApp is governed by Meta’s terms and privacy policy, not ours. Meta is not a party to these terms and is not responsible for our service. Message delivery, notifications and everything else on the WhatsApp side is Meta’s infrastructure — we cannot fix it, and we are not responsible when it fails.

7. Availability

We aim to be useful during business hours — Monday to Saturday, 10:00 to 19:00 IST — and the assistant will usually reply outside them too. But this is a best-effort service, not a service with an uptime guarantee.

The assistant may be slow, briefly unavailable, or limited during maintenance, outages at Meta or our providers, or unusually heavy demand. There are also usage limits per number: if you send a burst of messages, we may reply once and process the rest more slowly. When we are at capacity, we will tell you that a person will follow up rather than leave you in silence. We may change, suspend or withdraw the assistant at any time. Our phone line and email are not going anywhere.

8. Pricing & Payments

All quotations are valid for a limited period as mentioned in the official quotation document. Prices are subject to change based on raw material cost fluctuations, design modifications, or site conditions.

Production will commence only after receipt of the agreed advance payment. We never request payment through the WhatsApp assistant. If a chat claiming to be Sunlight asks you for card details, a UPI PIN or an OTP, it is not us — stop and call +91 98418 19576.

9. Installation & Site Conditions

The client is responsible for ensuring that the site is ready for installation. This includes structural readiness, scaffolding arrangements (if required), electrical and plumbing clearance, and accessibility for materials and manpower.

Any additional structural modifications or fabrication changes due to site deviations will be chargeable.

10. Warranty

Warranty coverage applies only to manufacturing defects and does not include damage caused by improper usage, external force, natural disasters, third-party modifications, or lack of maintenance.

11. Your Privacy

How we handle your information is set out in our Privacy Policy, and how to have your data deleted is in our data deletion instructions. Both form part of these terms.

Short version: your messages are stored so we can help you, processed by an AI provider to generate replies, never sold, and deleted on request.

12. Intellectual Property

All website content including text, graphics, logos, images, product designs, and layout, along with the product information and documents we send you on WhatsApp, are the intellectual property of Sunlight Fenestration Private Limited or our licensors. You are welcome to use them to make a decision about buying from us. They may not be copied, republished commercially, or presented as your own or another company’s without written permission.

13. Limitation of Liability

We provide this website and the WhatsApp assistant in good faith and take reasonable care to keep their information accurate. Beyond that, they are offered as-is.

To the extent Indian law permits, Sunlight Fenestration Private Limited shall not be liable for indirect, incidental or consequential damages — lost profit, lost opportunity, wasted expenditure — arising from use of this website, from relying on an automated reply that turned out to be wrong, or from the assistant being unavailable. Where we are found liable in connection with these channels, our total liability is limited to the value of the confirmed order relating to the matter.

Nothing here limits liability that cannot lawfully be limited, including for fraud, or for death or personal injury caused by our negligence. Nothing here affects your rights under the Consumer Protection Act, 2019 in relation to goods or services you actually buy from us — those are governed by the terms of the order you sign, not by an enquiry channel.

14. Changes To These Terms

We may update these terms. The effective date at the top will change when we do, and continuing to use the website or the assistant after that means you accept the update. If a change matters, we will say so in the chat.

15. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu.

Before it comes to that, please talk to us. Most things are resolvable with a phone call.